×
  • 1/229, Near Deva Palace, Viram Khand, Gomti Nagar, Lucknow, Uttar Pradesh

Privacy Policy

Cancellation and Refund Policy

The Policy below govern the relationship between you, the client and us, HY bound by all details contained herein are, to the best of our knowledge, correct and it is in good faith that we have published them.
1. No refund for unutilized nights, including those resulting from delayed check-in or early check-out.
2. In case of bad weather only re-booking can be made with respective charges. This package is transferable to other person.
3. Complaints must be reported to the hotel / service provider on the spot. HY will not be liable for any compensation for a problem which could be rectified during the client’s stay, has the hotel/HY been aware of it.
4. No refund for all confirmed booking. No refund for No Show or on The Spot cancellation.
5. No refunds can be made in case any of the services included in our tour packages cannot be provided at the time of the tour for reasons beyond our control of such as caused by forces of nature, like typhoon, earthquakes or any other natural calamity that may occur.
6. All Deposit Payment is Non-Refundable.
Cancellation of Air Fare will be Rs.2000 Per seat.
Cancellation of Train ticket will be 60% on total ticket fare.
There will be no Refund for Volvo / Bus Tickets.
Apart from Cancellation amount 10% of the total amount will be charged extra as files charges if any guest cancel there trip before the cancellation period.
No Show Policy:
Cancellation within 70 Days prior to the arrival date of the tour packages / Hotel Booking / Transportation: 30% retention (Total package cost)
Cancellation within 50 Days prior to the arrival date of the tour packages / Hotel Booking / Transportation: 40% retention (Total package cost)
Cancellation within 50 - 30 Days prior to the arrival date of the tour packages / Hotel Booking / Transportation: 50% retention (Total package cost)
Cancellation within 15 - 10 Days prior to the arrival date of the tour packages/Hotel Booking / Transportation or Non Utilization of the same: No Refund (Total package cost)